Legal
Right of withdrawal — information
Explanatory translation for usability only. The authoritative legal text is the German Rücktrittsbelehrung. Austrian law (FAGG) speaks of "Rücktritt"; the statutory model materials use "Widerruf" — both mean the same right.
The trader details in these texts match the company details in the Impressum.
You can also exercise your right of withdrawal online through our withdrawal function. If you use this online function, we will send you a confirmation of receipt by e-mail without delay, stating the content of your withdrawal declaration as well as the date and time of its receipt.
Withdraw contract14 days, no reasons needed
As a consumer you may withdraw from the contract within 14 days without giving any reason. For Amtwort's services the period begins on the day the contract is concluded, i.e. when Amtwort expressly accepts your order. Submitting the order at checkout is only your request and does not yet start the period.
How to withdraw
Inform us with an unequivocal statement (email or letter is sufficient). You may use the statutory model form, but you do not have to.
You can also use our online withdrawal function — no login required. We record the time your declaration reaches our server.
Send your statement to:
Amtwort
Anita Herczeg
Wiener Straße 58/7/4
3002 Purkersdorf
Österreich
Email: kontakt@amtwort.at
Deadline and consequences
It is enough that you send your statement before the period expires. We refund all payments received from you without undue delay and at the latest within 14 days of receiving your withdrawal, using the same means of payment, at no charge to you.
If you asked us to start early
If you expressly requested that we begin performance before the withdrawal period expires and you then withdraw before the service has been fully performed, you owe an amount proportionate to the services already provided — only to the extent permitted by law and only where you received the legally required information beforehand. Without that request we start performance no earlier than after the 14-day period.
In the final order step you actively choose one of two options for when processing begins; neither is preselected. If you choose to start after the withdrawal period, processing begins only after the 14-day period has expired. To have processing begin before it expires, you must actively choose the early-start option, which contains both declarations (your express request and your acknowledgement that you lose the right of withdrawal once the service has been fully performed). Express processing requires this option.
The right of withdrawal expires once the service has been fully performed, but only where the statutory conditions are met (your express request, your acknowledgement of losing the right, and the required information having been provided).