Terms and conditions — information

Amtwort provides linguistic, editorial and organisational support with German-language written correspondence — understanding official letters, drafting replies and statements, and help with filling in forms.

Amtwort provides no legal advice, no tax advice and no other regulated professional advice, and never represents you before authorities or courts. You supply the facts, documents and instructions and remain responsible for all substantive and legal decisions, including your own deadlines.

Submitting an order is your offer/request. A contract only exists once Amtwort expressly confirms and accepts it. An automatic system receipt is not an acceptance. Amtwort is not obliged to accept every request and may decline before acceptance — for example because it is outside the offered scope, no capacity is available, or performance would be unlawful or impossible. In that case you incur no costs.

Only the specifically accepted package is owed. If more work is needed, Amtwort tells you the new price first; any reclassification or extra work happens only with your explicit approval. The gross total shown before ordering applies — no hidden or automatic upgrades. Payment is handled via the payment methods offered at checkout.

The regular processing time is up to five business days from the permitted start of processing and the complete receipt of all information and documents required for processing. If we have follow-up questions, the processing period only begins once the missing details are complete.

For the Business Start Writing Package, the 60 days are only the period in which you can request the up to five letters. Each individual letter has its own processing time of up to five business days. Express processing is not included in the Business Start Writing Package.

Express processing: within 24 hours from the permitted start of processing and the complete receipt of all required information and documents, under the existing conditions and prices. Only possible together with immediate processing before the withdrawal period expires.

Processing may begin once the contract has been accepted, any payment due before performance has arrived and either the 14-day withdrawal period has expired or you have expressly requested immediate processing. If you request immediate processing and then withdraw before the service has been fully performed, a proportionate amount for the service already provided may be payable. Express processing depends on capacity and requires express acceptance.

Consumers have a 14-day right of withdrawal starting on the day of contract conclusion. See the withdrawal information and the statutory model withdrawal form (German legal version).

Liability follows the statutory rules; mandatory consumer rights remain fully intact. Austrian law applies, without prejudice to mandatory consumer-protection and conflict-of-law rules of your country of residence.