Contact
Customer service
This is how you reach Amtwort customer service — for questions before ordering, about an existing order, about invoices or about uploaded documents.
Amtwort provides assistance with German-language official and formal correspondence. The English version of this website is provided to make the service easier to understand.
Regular Amtwort customer service and order handling are provided exclusively in writing via the contact form or email.
Telephone support is not offered. A personal discussion is only possible through a separately booked, paid online meeting.
No callback service
Please note: Amtwort does not offer a callback service. Callback requests sent by email or through the contact form cannot therefore be accommodated. If you would like a personal discussion, you may book a paid online appointment.
Not the ordering route
This page is not the route for new standard orders. Once the service is active, please use the ordering form with package selection, document upload and price display.
What this form is for
- Questions before ordering
- Questions about an existing order
- Technical problems
- Invoice or payment questions
- Questions about uploaded documents
- Individual review of an extensive case
- Other general customer-service matters
This option is intended for cases that do not fit the fixed packages, for example more than 10 pages, many attachments or an extensive case history.
Such cases are reviewed manually first. Payment is not possible for them.
You will receive the reply in writing by email.
Provider
Amtwort e.U.
Owner: Anita Herczeg
Company register number: FN 686785 d
Company register court: Landesgericht St. Pölten
No legal advice
Amtwort does not provide legal advice, tax advice or any other regulated professional advice, and does not act as legal representative. The service is limited to linguistic, editorial and organisational support with German-language written communication. Legal assessments and decisions must, where needed, be made by appropriately qualified professionals.
A) Written customer service
Contact form
If you request a paid online meeting, please propose only dates that are at least seven days in the future. Amtwort checks this requirement during the manual review of your inquiry. Any cancellation or rescheduling must also be requested in writing no later than 48 hours before the appointment later agreed in writing.
B) Paid online meeting
Online meeting
The online meeting is a separately booked, paid service — it is not part of free customer service. It is optional: inquiries and all standard services are handled in writing, and no customer has to book a meeting. It takes place online via video conference.
- 30 minutes59 €
- 60 minutes99 €
The online meeting is not legal, tax, financial or other regulated professional advice. Amtwort explains wording, structure and the information requested. Amtwort does not decide whether you meet legal eligibility requirements and does not make legally reserved decisions for you.
Online meetings are not part of the online order. Please request an appointment in writing: Send inquiry